MyFamily Medical Privacy Policy


This privacy policy has been developed to meet the Australian Privacy Principle (APP) 1 to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.

Why and when your consent is necessary

When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.

Why do we collect, use, hold and share your personal information?

Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).

What personal information do we collect?

The information we will collect and hold about you includes:

  • names, date of birth, addresses, contact details
  • medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors
  • Medicare number (where available) for identification and claiming purposes
  • healthcare identifiers
  • health fund details.

Dealing with us anonymously

You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.

How do we collect your personal information?

Our practice will collect your personal information:

  1. When you make your first appointment our practice staff will collect your personal and demographic information via your registration form.
  2. During the course of providing medical services, we may collect, hold and use further personal information. Information may also be collected through the MyHealth Record system, IHI (Individual Healthcare Identifier) and the Electronic Transfer of Prescriptions (eTP) service.
  3. We may also collect your personal information when you visit our website, send us an email or SMS, telephone us or make an online appointment.
  4. In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
  • your guardian or responsible person
  • other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
  • your health fund, Medicare, or the Department of Veteran’s Affairs (as necessary).

Who do we share your personal information with?

We sometimes share your personal information:

  • with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy
  • with other healthcare providers
  • when it is required or authorised by law (eg court subpoenas)
  • when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
  • to assist in locating a missing person
  • to establish, exercise or defend an equitable claim
  • for the purpose of confidential dispute resolution process
  • when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)
  • during the course of providing medical services, through Electronic Transfer of Prescriptions (eTP), MyHealth Record (for example via Shared Health Summary).

Only people that need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.

We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.

Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt-out of direct marketing at any time by notifying our practice in writing.

For quality improvement activities deidentified data is collected and sent to the Darling Downs West Moreton Primary Health Network on a monthly basis.

How do we store and protect your personal information?

Your personal information may be stored at our practice in various forms (for example: electronic records, paper records).

Our practice stores all personal information securely. Information is stored electronically in protected information systems and secure cabinets. All staff sign confidentiality agreements on employment. All staff have individual passwords for computers and software access.

How can you access and correct your personal information at our practice?

You have the right to request access to, and correction of, your personal information.

Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing to the Practice Manager, MyFamily Medical, 48-50 Marsh Street, Stanthorpe QLD 4380, email: or phone: (07) 4681 0816 and our practice will respond within a reasonable time (less than 30 days). There will be no fee charged for providing access.

Our practice will take reasonable steps to correct your personal information where the information is not accurate or up-to-date. From time-to-time, we will ask you to verify your personal information held by our practice is correct and up-to-date. You may also request that we correct or update your information, and you should make such requests in writing to our administration staff at MyFamily Medical 48-50 Marsh St Stanthorpe, QLD, 4380 or email: .

How can you lodge a privacy related complaint, and how will the complaint be handled at our practice?

We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. These may be sent to The Practice Manager, MyFamily Medical, 48-50 Marsh Street, Stanthorpe QLD 4380, email: or phone: (07) 4681 0816. We will then attempt to resolve it within 30 days in accordance with our resolution procedure.

You may also contact the OAIC. Generally the OAIC will require you to give them time to respond, before they will investigate. For further information visit or call the OAIC on 1300 336 002.

Privacy and our website

Our website may use analytics and cookies that track the use of our website. The information gathered may include your server address, top level domain name, the date and time visited our site, the pages viewed and browser details. These analytics do not identify who you are and used to improve the functionality of our website.

MyFamily Medical uses an online appointment booking system. Your personal information is required to use this service. The information provided on this site is not disclosed to any third parties.

Policy review statement

This policy will be reviewed regularly to ensure it is in accordance with legislation and any changes that may occur. The practice will notify patients when this policy is amended via the website and with notices provided at reception.


The information contained on the MyFamily Medical website is for general information purposes only. MyFamily Medical will endeavour to keep the website information up to date and correct. For specific information relating to your health condition please book an appointment with our medical staff.

Download our Medical Information Sheet